faqs
Looking for answers? Check out our frequently asked questions below. We’ve covered a wide range of topics to assist you with your queries. We hope this helps!
Can't find what you're looking for?
We understand that navigating our website can sometimes be tricky. If you haven't found the information you need, we encourage you to explore the following resources. First, try using the search bar located at the top of the page, utilizing specific keywords related to your query. Alternatively, you can browse our site map, which provides a comprehensive overview of all sections and pages within our website. If you're looking for something specific within a product category, we recommend using the filtering options available on the relevant product pages. And finally, if these resources are not enough, don't hesitate to contact our friendly customer support team who can answer your questions! They are available during business hours to provide you with personalized assistance.
Contact UsWhat are your shipping options?
We offer a variety of shipping options to meet your needs, including standard ground shipping, expedited 2-day shipping, and overnight delivery. The cost of shipping will depend on the weight of your package and your delivery location. You can view a detailed breakdown of shipping costs and estimated delivery times during the checkout process before completing your order. We also offer free shipping on orders over a certain amount – check our website for current promotions.
What is your return policy?
We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your order, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of the original purchase date. Items must be in their original condition to be eligible for a full refund. Please visit our website’s “Returns & Exchanges” page for detailed instructions on how to initiate a return and to view our complete return policy, including any exceptions or restrictions.
How do I contact customer support?
Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at supportJa@fashLi.com. We strive to respond to all email inquiries within 24-48 hours. Alternatively, you can contact us by phone at “—” during our business hours, which are Monday through Friday from 9:00 AM to 5:00 PM Eastern Standard Time (EST).
Understanding Our Commitment to Sustainability
we are deeply committed to minimizing our environmental footprint and promoting sustainable practices throughout our entire operation. This commitment extends from the sourcing of our materials to the packaging we use and the methods of transportation we choose. We prioritize working with suppliers who share our values, ensuring that they adhere to responsible environmental standards and ethical labor practices. We constantly strive to reduce waste and conserve resources in our production processes, implementing initiatives such as recycling programs and energy-efficient technologies. Furthermore, we are exploring innovative packaging solutions that are both environmentally friendly and protect our products during shipping. We believe that by taking these steps, we can contribute to a more sustainable future for our planet. We’re happy to answer any questions you may have about our ongoing efforts and commitment.